Arbor Hills Memory Care Community

I cannot say enough great things about Carmen Franks and the incredible leadership she brings as Director at Arbor Mills Memory Care. Carmen leads with both heart and excellence, creating an environment where residents are not just cared for, but truly valued, respected, and loved. Her compassion, professionalism, and attention to detail are evident in every aspect of the community. Carmen goes above and beyond for residents, families, and staff alike, always taking the time to listen, communicate clearly, and ensure everyone feels supported and confident in the care being provided. You can immediately tell this is more than a job to her. Because of Carmen’s leadership, Arbor Mills feels less like a facility and more like a true home. The culture she fosters is one of warmth, trust, dignity, and genuine connection. Families can rest easy knowing their loved ones are in caring, capable hands. If you are looking for a memory care community led by someone who truly sets the standard for excellence, compassion, and integrity, Carmen Franks is exactly that leader. Arbor Mills is incredibly fortunate to have her.

Arbor Hills Memory Care is a very nice facility. The residents all appear happy and well taken care of by the staff. Everyone there that I have encountered is so friendly. There are activities planned for the residents and the facility is very clean. Carmen Franks, the Executive Director, was born to do this job. I watched her walk the halls, taking time to talk with each resident she passed, and they all knew her. I was very impressed with the facility..

Carmen communicates promptly, follows through, and takes time to understand the unique needs of each family before determining whether Arbor Hills is the right fit — something that speaks volumes about her integrity. It’s clear she sets a high standard for her team and values collaboration with professionals who support seniors and their families. I confidently recommend Arbor Hills Memory Care and appreciate the professionalism and care Carmen brings to every interaction.