AVANTI SENIOR LIVING AT AUGUSTA PINES

I was hopeful when I first moved my mom to this community 3 years ago. For the most part staff seemed helpful. I considered my mom’s unhappiness largely a result of her own attitude —she is embarrassed about being deaf and won’t leave her room. However, as time has passed, service and food has become increasingly worse. She has had many instances of her dinner not being brought to her room. Christmas Day lunch was a cold sandwich and chips. Response time to falls has exceeded an hour numerous times, especially in the past few months. The thermostat was often too hot, the vents were rarely cleaned, and staff turnover is a big problem. Most problematic of all is that my mom was paying current/former staff to bring her alcohol, which continued even after I made management aware of this. She had a minor medical, in no way life threatening incident a few nights ago and the med tech made the decision to send her to the ER at 3am, which I was informed of by text message. After about 6 hours in the ER she started experiencing alcohol withdrawal symptoms, which then became life threatening. How do I know alcohol was coming from the staff? I am the only family my mom has in the area, she has made no friends, does not have a phone, and wouldn’t know how to place an online order even if she did. In the 6 days between my last visit and the night she was taken to the ER she had been brought at least 3 bottles of wine, 3 cans of wine, and 4 canned margaritas. My mom is responsible for her own drinking and her own outcomes. However, at nearly 9k a month I would hope the staff would have enough ethics and intelligence not to provide alcohol to an 87 y/o woman in poor health. For what? $20 and a gold necklace? Do not entrust Augusta pines with the care of your loved one. I had already made the decision to move mom out prior to this last incident. I just wish I had made the decision earlier,

Both of my parents are now living in the assisted living part of Avanti. Becky, was amazing from the moment I inquired about the facility, to the tour, and providing me with all the information I requested to assist in making a decision. I got the sense that she genuinely cares about the residents and their family members. I chose Avanti because of the facility and the care that I saw other residents receiving during my tour. Since my parents have lived there, they have flourished. They were at another facility that was really taking a toll on their mental health. The lighting in the facility also makes a difference. There is a lot of natural light which really improves the mood. I can't say enough about this residential facility.

My mom has been in the memory care here for a little over a month, and I'm so impressed with everything about it. It's very clean and nicely decorated--it feels more like a hotel than a facility. She loves the food, and there is a nice variety of daily activities for the residents. Most importantly, though, is the level of kindness of the staff toward the residents. I've spent easily 50 hours there, helping my mom settle in, and the compassion and level of care is wonderful. The directors are all very personable and have reached out to make sure she is having a smooth transition. Family members are warmly welcomed, and there is a very friendly, positive vibe. Couldn't recommend more highly.