AVIR AT JEFFERSON

Had a great visit today with your therapy department. Also, I talked to your live enrichment coordinator. She was awesome and also your Administrator was very nice to meet and work with. This is a great facility and they work hard for the pagans community.

Today my Mother was setting in a recliner instead of her wheelchair and that made me happy . She doesn’t like to be stuck in a wheelchair all day.

Dropping back down to a 3. Copy and paste of a message to an admin staff member: Resident has been hitting the call button for over 30 minutes with no answer. Needs someone to clean them up, needs a clean shirt, someone left a glove on their bedside tray. Resident and their roommate both said that other than to bring food no one has adequately checked on them today. I called and was IMMEDIATELY put on hold then the call disconnected. Once I finally got someone on the phone they were in the room within 5 minutes. All this time a call light was unanswered. Luckily it was just for hygiene needs. What if it had been something emergent???? It shouldn’t be this tiring or time consuming to make sure a loved one is taken care of in a facility that exists to care for people. Another update: things have improved. Shirley Police is a gem!! So sweet and caring. Improvements worth another star. Would still like to see them freshen up the rooms with paint and slight upgrades. Update: took 24 hours and the patient telling nursing staff they have daily meds they need to take. Are charts/files not read? Then got a great, attentive nurse then a bad one. Still undecided if we’ll be changing. Edit: not having intercoms for when patients push the call button makes me nervous. Regardless of age people are there because they need someone watching out for them. Taking an hour to answer a call request from a patient room isn’t ok. Either they are understaffed or incorrectly staffed. Text I received from loved one “ I slept really good for awhile. Then got a really nasty, hateful, rough one. Trying to remember that she may have problems I don’t know about.” Still on the fence. Only one day with a loved one there so we’ll see how the care and attention goes before updating review. However, don’t let the warm, cozy entrance fool you. As soon as you get past there it is very stark, institutional, a step up from prison. Halls and rooms give the ambiance of sadness and feels dingy. A fresh coat of paint and, some small upgrades and even homey accents everywhere would go a long way.