BROOKDALE GEORGETOWN

Haven't moved her in yet, but so far I love what I see and everyone on staff in Georgetown have been wonderful to me and my mother. Shout out to Mariel Baluja, Janice and Cynthia too! Really, All the staff I've met thus far have expressed their enthusiasm about working there and appear to truly enjoy what they do and when you mix that attitude with their location and the cozy most homey environment.. I'm pretty confident my mother with dementia will do just fine here. On my 3rd visit, I went for lunch yesterday at Brookdale, with my mother and the food was as I expected it to be really.. not spicy, easy to eat and appropriately proportioned. They got to choose what they wanted from the menu provided (given their ability to do so). I have to say I like that there are different levels of aging "neighbors" in the community, the mindful assist and that is heartwarming. I have had the guided tour and the on-my-own tour (walked my mother around the community) and never once had anything cause me to raise an eyebrow. Looking forward to her move-in next week! I gave them a 4 today because, I too am not impressed with the doorbell system and would like to see a better system implemented.

The Brookdale in Georgetown is small and has a down home feel to it which is comforting. The staff works hard at the basic living needs. Unfortunately, they are still in strict covid restrictions so there is limited activities and no outings at all. As everyone knows, mental and emotional well being is as important as a roof over your head and food in their belly. The external services that come in to provide healthcare services are a challenge to communicate with. There are so many different providers, therefore, staff members so you are constantly trying to talk to someone new and the systems and information are not effectively shared. Everyone is on a different page. That is confusing for the family member.

My Mom has lived at Brookdale Georgetown since February 2018 and during that time has been under the watchful eye of a very caring and attentive staff. In looking for the right place for my mom, Brookdale stood out because it has a unique attribute. It's size. It's not a multi-level cavernous building with endless long hallways and potential elevator issues. Brookdale Georgetown is a one story building with an open floor plan that residents can easily segue through from room to room. Better yet, be closely monitored by staff due to its openness. I found this appealing since my mother has dementia. When Mom moved there initially there were interior construction projects underway and staff changes. I observed over time positive transformations esthetically and operationally and felt confident in the direction Brookdale was heading. From a staffing standpoint, a higher standard is being implemented across the board. This is noticeably evident in the quality employees hired and those that are retained. I understand the next big project on the drawing board is an improved doorbell/intercom system. Once that technology issue is brought up to speed, it will be stellar. But until then I give 4 stars instead of 5. Meanwhile I would recommend Brookdale Georgetown to any one looking for an assisted living residency that provides a small and intimate environment and exceptionally caring staff.