BROOKDALE WESTOVER HILLS

The staff at Clare Bridge is the best! They are very attentive to my mom's needs both physical and emotional. They are kind, warm and loving with her as well as me! They keep me updated on her health and her all around being. I can't express my gratitude enough for everyone there.

Robbin at Clare Bridge is attentive to my mom's needs both physical and emotional. I feel like we are partners in her care, and this has built a level of trust. They're warm with her and me at all times. Without Robbin and the associates who work well with her, I would give a very different rating.

Before placing my mother in this facility they sent a nurse over to evaluate my mom in order to see what level of care she needed. The nurse seemed somewhat flippant, but I was going to be in the hospital and needed someone to take care of my mother. A large fee was charged just to get her in. The staff who worked there were extremely nice. I can’t say the same for the nurse, I think her name was Lisa. My mother laid there for days complaining of pain with no treatment. I sent some special toothpaste and other things to her and the nurse just kept it until I confronted her about it. The last straw was when they continued to allow a male resident to keep going into my mother’s room and showing my mom ways to get out of the facility unnoticed. She obviously needed a higher level of care. The amount they were going to charge us for that was more than I could afford. I was trying to make arrangements to place her someplace else when they told me she caught COVID and needed to be removed from their facility asap. I had to pay for another agency to stay round the clock in the room with my mother for the next couple of days which was also a huge cost. I would not recommend this place to anyone.