EVERGREEN COTTAGES PROVINCIAL MAGNOLIA COTTAGE

Food is slop: served cold, out of can or frozen package, everyone eats the same! They serve Plain rice, instant potatoes, beef stew from a can, soup from package, hard breads (when they serve it), no tea is ever served. Nor is decaffeinated coffee served. Never. The posted menu is RARELY what is served. Remember, dementia residents can’t communicate what they do not like or do not want. They are given water & sometimes juice. It is common to only have a small bowl of soup several times a week for dinner. Night after night. That’s it. The same employees who clean & shower incontinent patients, do laundry, clean rooms & toilets, and take out trash - also prepare & serve patient meals! CONTAMINATION. Few employees speak English. These same employees dispense meds & do other medical tasks. This is frustrating for residents. Employees are understaffed & overwhelmed by what needs to be done during their shift. It is common to hear Staff yell at each other & residents. In conclusion: ask for documentation of all advertised licenses, certifications, accreditation of dietitian & staff, proof of activities AND coordinator. Proof of designated nurse(s), doctor, & when they are on campus. Proof of state inspections. Lastly, unexpected visits are a must. Eat what is served. Know what your loved one is living with.

Vanessa is amazing! SUCH an incredible experience with her! She is sharp, patient, kind, so very knowledgeable!

The whole staff is so caring, attentive and supportive to all the residents and their families. Great place I would recommend to everyone