FRANKLIN HEIGHTS NURSING & REHABILITATION

From the moment we entered the facility I had an eerie feeling. Not very welcoming by staff. It was night time, but that should never interfere with good customer service and kindness. My dad's bed sore got worse and worse. Caregiver that changed him had a bad attitude. Didn't smile. We even heard her raise her voice at the gentleman next to our dad. In a demeaning way. It was a weekend and we immediately wanted to take him out. Because there wasn't a social worker they would not. It was critical to get him out. We didn't want him to pass away there. Not all employees, but most seemed to have a I don't care attitude. We finally got hospice involved to help the process. I'm appalled by this experience and will report to all who will listen and advocate for our elderly. You should have weekend ability to be able to move a loved one in crucial times of life and death! If my dad had died there, it would have been horrible. The elderly need to be treated with dignity and respect. I realize there's not always enough caregivers but the world needs to know about places like yours! There were only two employees that were kind to my dad and us. Danielle and Vivicilora. Praise them for us.

Both my mother and father have lived here at Franklin Nursing and rehab. My mother was there her last 8 years of her life and she was very well taken care of. The nurses and staff were wonderful with her. Now my father has been there over a year and he has also been cared for in a very professional and caring manner. From the front desk ladies who are true Angels; Rachel and Crystal with all the residents to the wonderful events planner Minerva and Javier to the nurses and techs. Everyone talks with my dad and makes him feel at home everyday. I couldnt ask for a better home for my dad. I'm so grateful to all the staff. 😍

My mother is a resident at Franklin Heights and she and my siblings are very happy with all the staff does. Their good attitude means a lot to us. They are very attentive and kind. Thank you, Franklin Heights