GARDENS AT SHADOW HILLS
110 Frankford Ave, Lubbock, TX 79416, USA
(806) 799-4225

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Google Reviews (6)
Our experience started off fantastic. The young lady, Page that we toured with was very knowledgeable and you could tell she just honestly loved this facility. You could also tell by the interaction between her and the current patients how much they all enjoyed her. The Women that works at the front desk was very kind and warming. Immediately greeted us as soon as we walked in. There was a small group of ladies in the dinning room that seemed to be enjoying themselves by the amount of laughter. The activities staff director seemed to be very uplifting. When we walked out of the building we knew before we left that this was the right place. In the months that our family has been here we have enjoyed our visits. We hound Page with many questions and she always answers everything and is so positive about everything! Mom has a couple of caregivers and med techs that she has grown very fond of!
My parents have been living here for almost 2 months now and love it! Recently, my dad had to go to the hospital for a procedure that required an overnight stay. The van is getting "wrapped" with their new logo, and Page, who's the sales director, took them early in the morning and picked them up after hours the next day. That was above and beyond her duties. It's very much appreciated as I live far away and can't always take care of their needs. This place is wonderful and is taking care of their needs.
My wife and I placed my mother here over a year ago and have not regretted it. Everyone has been so sweet to her and they make her feel like family. Page has been our primary point of contact and has been wonderful! She is always interacting with the residents and has been so helpful when we have any questions. When we were looking to move my mother to an assisted living Page showed us around and was very helpful and has continued to be our main contact through everything. I highly recommend The Gardens at Shadow Hills and I recommend speaking to Page directly.
Quality Score
Carley found families consistently praised the exceptional care quality and warm, family-like environment, with strong communication and responsive support throughout their loved ones' stays.