ISLE AT WATERCREST MANSFIELD

I have a friend in the memory care unit. Visited over Memorial Day weekend and there was no staff to be seen. Unit is nice but our friends had to hire own private nurse to ensure their brother was properly cared for. Double expense for what the facility should have been providing. Patient had a serious fall while unattended before the private nurse arrived. Staff at front was nice enough but without staffing in the memory care unit it is difficult to get in and out when needed. Check out adequate staffing before you leave a loved one in this facility.

My family member was left unattended for over an hour at the dining table. No one was in the dining area when we arrived. My family member is legally blind and had dropped her utensils on the floor. They were so far from the table and unaware there was food to eat. They were unable to find nor eat food without assistance, which they did not have. The place is beautiful but the care for the residents is very poor.

I have a friend in the memory care unit. Visited over Memorial Day weekend and there was no staff to be seen. Unit is nice but our friends had to hire own private nurse to ensure their brother was properly cared for. Double expense for what the facility should have been providing. Patient had a serious fall while unattended before the private nurse arrived. Staff at front was nice enough but without staffing in the memory care unit it is difficult to get in and out when needed. Check out adequate staffing before you leave a loved one in this facility.