LEGEND OAKS HEALTHCARE AND REHABILITATION CENTER NORTHWEST HOUSTON

Placing a parent in a nursing home is never an easy decision, and I took time to consider my options carefully. As a nurse with many years of experiences I notice details others may not. Over the past several months, I have seen not only the nursing staff but all staff members work hard and show genuine dedication to the residents. Most importantly, the staff are very responsive. Whenever my mom needs help, concerns are addressed promptly which gives me great peace of mind. I highly recommend visiting Legend Oaks if you are considering care/placement for a loved one.

We had a very disappointing experience with Olivia head of admissions and our elderly mother. I’m only leaving a five star so it shows up in the recent reviews. We started communicating with Olivia months ago about the admission process for a Medicaid bed in LTC as it got closer to our mother needing a facility she gave us her cell phone number and told us what the steps would be; what financials and what clinicals would be needed. We got all the required documents in order to her right before Christmas and then we just stopped hearing from her. She stopped responding to emails and texts from us as well as the social worker from our mom’s SNF. We thought perhaps it was the holidays but we’ve still yet to hear back from her and it’s January 9th. There was no indication of there not being a bed available, in fact quite the opposite. We were told that as long as she met the requirements (which she does according to her social worker) that once the interview process was finalized she could be placed. This is very upsetting because had we known that legend oaks didn’t want her or couldn’t take her - we would have had other LTC facilities picked out. We got strapped with a huge daily bill from SNF because we were thinking any day Olivia would respond. Now we’re faced with taking our mother home to live alone and waiting on another LTC to hopefully admit her. Hopefully our mother doesn’t re injure herself and end up back in a hospital. It would have been more professional to at least communicate their unwillingness to take her in a timely manner instead of stringing her and us along. Getting a hold of Olivia proved to be impossible when it counted. I hope others have a better experience when dealing with them.

This is the best facility for the elderly. They take excellent care of my Father. This is the second nursing facility that he has been in and they far exceeded my expectations for his care. His CNA ( Nikki) is very professional and very pleasant and patient with him. She is an asset to the company and she really enjoys working with the elderly. I also have to mention the DON (Danielyle Perrault) she gave me her personal phone number so that if I had any issues I could contact her. That speaks volumes about her and her staff. Signed Happy and Grateful Daughter ❤️