MENTIS NEURO HEALTH

This place has some amazing nurses and certain therapist. It has potential to be an amazing place but the facility director never takes complaints seriously she acts like its not a big deal and shoves everything under. Then their is the case manager you always have to be after what you need otherwise it wont be accomplished.

I would like to thank neuro restorative for helping me with my rehab. The nurse's were great, and patient with me in reaching my recovery. The therapists helped me in many ways like strength training, flexibility, and memory loss. I also would like to thank Celeste, bianca, and Claire for helping me reach my stability with housing, and offered guidance on choices to make when I leave here. I would like to thank Tomas in nursing for always assisting me with anything I need. He was strict with me, however he helped me overcome barriers in my progress to better help me when I leave. God bless this facility.

I wish I could give this facility ZERO STARS. My mother had a traumatic brain injury in September and went to an inpatient rehab therapy hospital in Houston. When she returned from Houston she was able to walk on her own and had increased motor skills on her left extremities. When my mother started outpatient therapy at NeuroRestorative my mother began to decline. After one month of being a patient at NeuroRestorative she couldn’t walk on her own and was not able to move her left extremities on her own. Throughout my mother’s stay at NeuroRestorative we tried to address our concerns with staff but were always ignored or lied to. We tried calling the facility in and out of office hours and NeuroRestorative NEVER answered. When confronting the staff they became defensive. After having a family meeting with staff, Celeste has came up to my mother and I asking if we would be interested in inpatient care and we expressed we had no interest. About two weeks later, NeuroRestorative spoke to my mother and my sister stating I had confirmed inpatient care when I never did. Another incident had happened where my mother had soiled her pants. We as a family were not notified of this incident and my mother had to continue the day with her pants soiled. NeuroRestorative NEVER notified our insurance or worker compensation of the events that had happened. They also stated they would work around my mothers appointments but ended up canceling her therapy sessions and we had to adjust to them. Throughout my mother stay at NeuroRestorative, Maribel was the only person to take my mother’s concerns into consideration. She truly cares for her patients. If you truly care for your family members, DO NOT trust NeuroRestorative with their care.