MIRABELLA ASSISTED LIVING AND MEMORY CARE

The place has gone down a lot since I moved my mother in July. I pick this location because of the meal choices but now most meals are not worth eating and the meal portions are smaller. Memory care pays the highest rent of all residents and is give scrapes. The employee’s are not paid well and not appreciated by the Executive Director. It’s time for a new executive Director.

The dining situation was another serious concern. The food was bland, poorly prepared, and often ran out entirely. Many residents were left with only sandwiches because the kitchen consistently failed to cook enough food for everyone. Watching seniors receive inadequate meals due to disorganization and poor oversight was truly heartbreaking. Care standards were also troubling. Some residents were not being regularly cleaned, assisted with hygiene, or helped with showers as needed. This lack of basic personal care left many individuals feeling uncomfortable, frustrated, and neglected. The nursing staff turnover was equally alarming. There seemed to be a new nurse almost every time I visited, making it impossible for residents to build trust or feel secure. Many residents didn’t even know who their nurse was from one day to the next, which is completely unacceptable in a care setting that relies on consistency. In addition, there were several instances where residents and staff mentioned concerns about medication going missing from medication carts. While I cannot speak to the cause, even the possibility of missing medication in a senior facility is extremely serious and demands immediate investigation. Based on everything I observed, this facility is failing to provide even the most basic level of cleanliness, safety, nutrition, and consistent care. In my opinion, these conditions urgently require review and intervention from state authorities. I strongly recommend that families look elsewhere — your loved ones deserve far better than what I saw happening here.

Very happy with the care given to my 95 young mother. She likes her caregivers and I am very impressed with Devon, he is very attentive and patient with all the residents I have seen him interact with. He goes above and beyond.