MIRADOR

I'm compelled to share my experience regarding Mirador to caution others considering this facility for their loved ones. I see they have 4.5 star review but also noticed that most of those reviews are for past years. Here is what we just experienced. As the son of my 93-year-old mother, who recently underwent surgery and spent two weeks in a local hospital for a broken femur, I entrusted Mirador with her care for rehabilitation. Unfortunately, our experience deviated drastically from our expectations. Despite making significant progress at her previous facility, it was communicated to Mirador that the patient still required assistance to get in and out of bed and to the bathroom. She was not entirely self-mobile, with her biggest challenge being fear. We believed that with a month or two of assistance, we could help her overcome this fear, especially considering her better-than-expected healing progress. Despite the patient’s enthusiasm to continue her rehabilitation, Mirador failed to meet our expectations in several critical areas: • Lack of Proper Care: The level of care provided did not match our expectations, putting my mother's well-being at risk. • Unmet Expectations: We were disappointed by the quality of care and support, which fell short of what is expected of a skilled facility. • Disappointment: The disparity between our expectations and the reality of care at Mirador was deeply disappointing. Moreover, within the first 72 hours of my mother's admission, distressing incidents of neglect, abandonment, and mistreatment occurred: • Failure to administer medication as prescribed. • Delayed responses to requests for assistance, leading to soiling and wetting incidents. • Inadequate provision of suitable food despite dietary restrictions • Leaving the patient unassisted in a wheelchair in the bathroom and room for prolonged periods, risking injury. These lapses deeply impacted my mother's health and well-being, instilling fear of further mistreatment and reprisals. The lack of compassion and willingness to help those in need was devastating to her mental health and significantly hindered her progress, especially considering the significant strides she had made at a previous facility. In my opinion, this facility has an established pattern of isolating, mistreatment, depriving, and instilling fear into their patients. Furthermore, even after all these issues were brought to their attention and we removed her from the facility, Mirador did not once do a follow up. The lack of communication and accountability from Mirador's management exacerbates our concerns. You have been warned. Given the stringent laws against litigation regarding facilities like this in Texas, it's disheartening to think they may continue their practices unchecked.

For the past 9+ years, we have been blessed and proud to call Mirador HOME. The current challenges of COVID19 are further proof that *Being Ready, Stepping Up & Going Beyond* is The Mirador way. The staff, in every department and at every level, are top flight, always positive, sincerely attentive and caring. Couldn't ask for better!

My Mom came to the Skilled Nursing section of Mirador last year. She had started Rehab at a previous facility and continued it here. She eventually moved to Mirador's Assisted Living section. The Mirador staff have been fantastic to work with through all phases including move-in, orientation, care planning, ongoing communications, therapy, and nursing support. Everyone has been helpful and caring, while being deliberate to push the therapy Mom needed to recover. The food and facilities were also high-quality and the calendar is always loaded with fun activities. We are so thankful for all that Mirador has provided during a difficult time. Thank you!