MUSTANG CREEK ESTATES BURLESON HOUSE F

I have a loved one who lives here. Our experience has been wonderful. From the loving caregivers to the activities, all the way to the management is top notch! I highly recommend Mustang Creek for your family and loved ones.

My dad lives here and his medical dietary needs are consistently ignored. Staff and management does not care. There are meals when he is not offered anything to eat by staff. Family has to subsidize his meals and provide food to keep in his room so he doesn't go hungry.

Mustang Creek Estates of Burleson is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, do the laundry, make up the rooms, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation. Meds were not given on time. I helped my husband with showers and changes of clothes as the staff ignored his needs. I usually did his laundry as well. The TV and music in the lobby or family room was blaring constantly, so the staff had to yell to one another and to the residents. My husband hates loud noises. The director did not check on the staff to see if they had what they needed or if they had any issues. She did tell me repeatedly that "heads will roll" when the toilet went out in my husband's room and the staff didn't report it to her. No trust or support between staff and management.