PFLUGERVILLE CARE CENTER

My grandma ended up here for a few weeks after surgery, and the stay has been fantastic. They have been so kind and caring and understanding to the situation. She speaks very highly of the staff, and they have a ton of activities scheduled for those who are there. If there are any set backs, they communicate very well and explain the process for everything. Overall if she ever need rehab again, I know where I want her to go. Thank you to all the amazing staff!

Staffing is short which affects attention the patients receive. In addition, the diverse ethnic staff have such strong accents from their country that the patient nor the family can understand them.

Today I went to visit my grandfather and was very disappointed. I came in hearing a nurse ( I believe) calling a resident an Idiot behind their back. Then I heard her scream the words “Stupid Boy” in the hallways full of residents followed by more yelling. My grandfather was stuck in a dark corner with a tiny TV almost out of view in the corner nearby. The rooms were split and dark. I have seen far better nursing and rehabilitation locations and would reccomended one of those before this one. Also, the nationality of the workers was very diverse and their strong accents made it hard to understand them, which could be a problem with residents and family members and visitors in general. But on the other hand I LOVED that they had MANY activities planned for their residents including bible study, live music, bingo, and many more! They also have time for their residents to socialize which is always important. But it was slightly hard to access help for residents. But again I loved their wide and long list of planned activities!