REGENCY HOUSE

My visit and care was very enjoyable. The Physical therapy Dept. had so many loving and caring people. The building was very clean and decorated for Fall. The Nursing Staff were very professional I have been in facilities were the food was almost inedible, however the food was very good and homemade tasting. I truly enjoyed my 20 day stay. I would highly recommend RegencyHouse to the care of anyone. Thank you Regency House for all my care!

Our mom was a resident at Regency House. She had very difficult health issues. Regency embraced her and gave her amazing care. They were also very helpful and kind to our entire family as we faced her medical issues. The facility was always clean and happy. We will always be grateful for their wonderful care.

While some of the nurses and CNAs were very kind to my grandparents, I have a real problem with how financial and administrative issues are handled. Eddie railroaded my grandmother into making an advance payment for my grandfather, who was in Hospice care and would possibly pass soon. She was told she could do a payment plan, but Eddie stated they could not and when a request was made to call corporate, he refused, stating that "that is not how we do things, we use email." My grandmother was told by Eddie that she could get a refund, but it was not explained to her that it had to go to corporate for approval and could take 30 or more days to get the money back to her. Lo and behold, my grandfather passed and upon trying to get the refund, she was given the run-around and Eddie denied having a conversation with her about the payment. I am disgusted- these people prey on the most vulnerable and will mislead them in order to get their money- but when it comes time to refund the money, "corporate" is the problem and they deny responsibility, and cannot answer why they were not upfront with the patient about how the refund process works. Whatever gets the check written, right??