STONECREEK NORTH RICHLAND HILLS

Edit/update: I am happy to report that my parent's situation has improved after about 18 months at Stone Creek. We recently relocated them from Independent Living to the Assisted Living building due to some health changes. The improvement arrived with a new ED, Landon Haddox, who is a breath of fresh air. He and his staff are 180 degrees away from our earliest experience at Stone Creek. He shows compassion, professionalism and competence as Director and he has assembled/trained a staff that is making a huge difference in results in all categories. Jeanine just made some amazing things happen to accommodate my parents needs, Karen keeps them engaged, Jenna stays on top of requirements, Grace takes care of fixes and so on... I am happy to report that it is now far better place! Civitas...don't let this current staff get away...they make your organization shine and deserve full recognition for the turn around! My parents will have been in "Independent Living" four weeks as of tomorrow and honestly, it's been a pretty big mess. There is a new Executive Director, new Community Relations Coordinator, new Activity Director and a lot of turnover of other staff in these 4 weeks. I hope all the new people can pull this together but it's really been stressful in ways it should not have been. Communication is non-existent. Mealtimes are disorganized, scattershot and mishandled. Getting answer to questions takes multiple follow ups and there are way too many unanswered issues. I feel for anyone stepping into this without a good support system because, at least in Independent Living, residents are left out of the loop and not made to feel very welcome. I am giving this two stars because after some big initial problems, my parents now do like their villa and they are making friends with other residents. But wow, we expected and were promised so much more. I do not blame staff on-site who all seem very nice. I very much blame Civitas for what seems like a great deal of mismanagement, lack of care or adequate training and incredible staff shortages. I hope I can come back to this review soon to upgrade it but I am not holding my breath. Edit/update: This coming week will be 8 weeks since my parents moved in. After writing my review 4 weeks ago, I heard from several Civitas execs, all who seemed genuinely interested and concerned (unlike the operations person I met on-site right after the Executive Director left or previous staff I had emailed.) To their credit, personnel were brought in to oversee systems/practices and make changes which happened almost immediately thereafter. The new ED and CRD are now fully in charge, seem genuinely caring and highly capable. Dinner service and activities calendars have been revamped and are improved. Communications are better and accessibility to facilities for the IL group improved. I am pleased to report progress in many areas of previous concern. I hope Civitas will continue to provide enough staff, appropriate training and compensation/rewards to maintain their talented and dependable people. Time will tell. ...I will boost my star rating from 2 to 4 because of the changes. Re-Edit...one year in: 3 Executive Directors and 3 VP of Ops fill-ins between. 2 Maintenance Directors. 2 Chefs, etc etc. The revolving door keeps spinning. Services are lacking. Promises aren't kept. My husband and I are doing pest control, maintenance, planting flowers, etc. for my parent's villa. What happened to off-site trips and activities (other than just Walmart)? Civitas...what are you doing about?

I cannot say enough wonderful things about the atmosphere at Stone Creek! The facility is absolutely beautiful, and very inviting. Every time I visit, the staff welcomes me with smiling faces, and always looks for ways to be helpful. The residents seem very happy, well cared for, and involved in the many fun activities prepared with them, and their guests in mind. Stone Creek offers exactly what I would expect for my own family members when the time comes to make that move.

Edit/update: I am happy to report that my parent's situation has improved after about 18 months at Stone Creek. We recently relocated them from Independent Living to the Assisted Living building due to some health changes. The improvement arrived with a new ED, Landon Haddox, who is a breath of fresh air. He and his staff are 180 degrees away from our earliest experience at Stone Creek. He shows compassion, professionalism and competence as Director and he has assembled/trained a staff that is making a huge difference in results in all categories. Jeanine just made some amazing things happen to accommodate my parents needs, Karen keeps them engaged, Jenna stays on top of requirements, Grace takes care of fixes and so on... I am happy to report that it is now far better place! Civitas...don't let this current staff get away...they make your organization shine and deserve full recognition for the turn around! My parents will have been in "Independent Living" four weeks as of tomorrow and honestly, it's been a pretty big mess. There is a new Executive Director, new Community Relations Coordinator, new Activity Director and a lot of turnover of other staff in these 4 weeks. I hope all the new people can pull this together but it's really been stressful in ways it should not have been. Communication is non-existent. Mealtimes are disorganized, scattershot and mishandled. Getting answer to questions takes multiple follow ups and there are way too many unanswered issues. I feel for anyone stepping into this without a good support system because, at least in Independent Living, residents are left out of the loop and not made to feel very welcome. I am giving this two stars because after some big initial problems, my parents now do like their villa and they are making friends with other residents. But wow, we expected and were promised so much more. I do not blame staff on-site who all seem very nice. I very much blame Civitas for what seems like a great deal of mismanagement, lack of care or adequate training and incredible staff shortages. I hope I can come back to this review soon to upgrade it but I am not holding my breath. Edit/update: This coming week will be 8 weeks since my parents moved in. After writing my review 4 weeks ago, I heard from several Civitas execs, all who seemed genuinely interested and concerned (unlike the operations person I met on-site right after the Executive Director left or previous staff I had emailed.) To their credit, personnel were brought in to oversee systems/practices and make changes which happened almost immediately thereafter. The new ED and CRD are now fully in charge, seem genuinely caring and highly capable. Dinner service and activities calendars have been revamped and are improved. Communications are better and accessibility to facilities for the IL group improved. I am pleased to report progress in many areas of previous concern. I hope Civitas will continue to provide enough staff, appropriate training and compensation/rewards to maintain their talented and dependable people. Time will tell. ...I will boost my star rating from 2 to 4 because of the changes. Re-Edit...one year in: 3 Executive Directors and 3 VP of Ops fill-ins between. 2 Maintenance Directors. 2 Chefs, etc etc. The revolving door keeps spinning. Services are lacking. Promises aren't kept. My husband and I are doing pest control, maintenance, planting flowers, etc. for my parent's villa. What happened to off-site trips and activities (other than just Walmart)? Civitas...what are you doing about?