HILLSIDE HEIGHTS REHABILITATION SUITES

When I came in I was made to feel very welcome by intake and everyone treated me as family. The nurse Kenda, Bre, Shanna, Samantha and tech Brenda Sally and Tang always are there for me and my wife. Everyone from administration to house keeping to kitchen make us feel welcome. We have enjoyed our time at Hillside.

This is the worst nursing home experience my mom & I have ever had, from the get go they had her heavily sedated absolutely no support from the staff, most patients look zombies my mother included it absolutely broke my heart, from the director who was horrible & very rude to the nurses all very unprofessional & no care what so ever pure negligence. I was disgusted by everything about that place it’s more of a prison for the elderly, they are treated with no dignity or respect it should be closed, I wouldn’t recommend this place for my worst enemy. I’m looking into a lawsuit against this absolutely horrific place the elderly should never be treated this way very disappointed and saddened by it all..

My mom was released here for rehab after her hip replacement. We chose this facility because they claim to specialize in memory care—my mom has Alzheimer’s, so that was very important to us. The facility itself is nice, and to be fair, there were several staff members who treated our mom with true compassion and care. Those individuals went above and beyond and absolutely deserve recognition and a raise. Unfortunately, their efforts were overshadowed by the unacceptable actions of others. We had a camera in her room, and on more than one occasion witnessed staff treating her in ways that no family should have to see. One particularly disturbing incident involved Valerie A., who was caught on camera yelling at my mom in the middle of the night while she was confused and scared, calling out because she didn’t know where she was. This is not the level of compassion or care you expect from a facility that advertises expertise in memory care. That situation alone would be enough for concern, but sadly it’s not the only issue we encountered. There are several other examples I could share, but the bottom line is this: while some staff members are truly wonderful, the lack of consistent, respectful care makes it impossible for me to recommend Hillside Heights Rehabilitation to families seeking a safe environment for their loved ones with memory challenges.