THE VILLAGE AT THE TRIANGLE

My mother was a resident at Triangle’s Memory Care for six years. Before choosing Triangle we carefully checked out other memory care facilities. Many were good, but none seemed to equal the level of personalized care at Triangle. After she had been there for a month, we definitely knew that Triangle dramatically exceeded our expectations. It is beautiful, clean, and well-kept. But what they really excel in is hiring caring, compassionate staff who truly love the guests and treat them with dignity, patience, dedication and individualized care. Joel, who manages Triangle, knows all the guests and is very careful about consistently hiring only the best people. Highly recommend this place.

INDEPENDENT LIVING: The physical property is secure, very nice and well maintained. The "independent living apartments" are modern, great in layout and size and generally wonderful . The food, from my personal experience and from speaking to my relatives, longtime Austin friends and others who have relatives at the Triangle, the food served is acceptable but by no means "delicious" or "anything special" on a regular basis. Food comments range from "pretty good to OK to not good" and I know residents frequently complained to the Executive Staff about the food. The dining room is very small, has limited hours and feels cramped when eating or even when walking to a table. The posted hours of the dining room actually mean to be there 30 mins prior to closure time because if you arrive for example 15 minutes before closing you may or may not be seated. The activities are fine but given that this is considered a luxury setting, I would say the activities are pretty run of the mill i.e. lots of bridge, some movies and a few excursions off property. The front desk at the Triangle (which in my view is really in charge of so many things important to the residents) is very good and the everyday staff are very friendly and try hard to please the residents. However, many similar high cost facilities have people onsite to help with minor lifting and minor manual tasks. The Triangle, not so much and while not specifying that it really only wants very healthy residents, that became clear over time. For example, In the event of a minor stumble and fall and difficulty in getting back up (common for many seniors), the Triangle leaves you on your own to call 911 EMS and request lift service which will result in a costly bill from the city. In dealing with the Executive Staff, I recommend caution in general. Understand that the Executive Staff's focus is "occupancy" to keep not only independent living apartments filled but also to fill the assisted living apartments. Be clear as to who has authority to speak on behalf of your resident relative or friend. ASSISTED LIVING: Before moving to or renting an assisted living apartment, inspect the apartment or one identical to renting way in advance of move-in or you may be surprised with the apartment after you move-in. I found the assisted living at the Triangle to be a VERY POOR VALUE PROPOSITION. Very high cost, marginally acceptable apartments, marginal security, little to no daily resident care-giving activities but with MANAGED MEDICATION and a BUTTON to push for "service" wherein someone would respond usually within about 20 minutes to inquire as to your request who then leaves to notify the appropriate person who will likely appear after another 20 minute wait. This was the pattern regardless of the type of request.

My mother, who is visually impaired, has lived at the Village (independent living) now for several years. We have been very pleased. As one resident told me as she was calling to check on my mom after a recent surgery: we are not just a community, we are a family. Most of the people there, staff and residents alike, embody that genuine caring, loving atmosphere, and that makes this place feel like a home. I found the facility to be clean, festive, and happy. There are always holiday related decorations, music, and events. Everything feels first class. What I like most is that every time I walk in, I smile because I can sense the joy and life here. I found the Village to be professional and well run. When my mom needed some extra help temporarily, there were easily accessible "extra" services that were seamless. I highly recommend this place.