BROOKDALE CYPRESS STATION

My husband and I have been living here for 3 months, and we could not be happier. The food, the staff, activities are wonderful. We are 83 and 76 with mobility issues, and Brookdale is perfect for us. The decision to give up independence can be a difficult one, but the Brookdale staff and the friendly atmosphere have shown this was the best decision we made. The facility is safe with beautiful rooms and lovely private courtyard. The staff is very hands-on and caring. Susan and Dan Soderquist

My grandmother stayed at this facility for two months and it was two months of false promises and poor service. She has dementia. She was recovering from a previous hip and ankle surgery. She had three falls during her time at Brookdale Cypress Station which resulted in ER visits. The last one resulted in an internal brain bleed and weeks in ICU. When it happened, we were told she fell but was stable. When we asked how this happened, no one called us back. That afternoon we went to visit and my grandmothers eye was bloodshot red and swollen. We immediately asked for a transport to ER and the ICU team was appalled she wasn’t sent to them sooner. If we didn’t demand for her to go, my grandmother would’ve died at this facility. DO NOT leave your loved ones here especially if they are in the advanced stages of dementia. Most times they leave them in a room and they just sit there. Or they left my grandmother in her room for hours alone. One night after dialysis, she came back to no dinner. The nighttime aide left to go get chicken nuggets at McDonalds for her because they forgot to leave her dinner aside for her. This was unacceptable. They told us she would be safe, fed and they offered transportation. This was not what we experienced. We still had to coordinate her transportation to/from appointments. Her roommate often took things like clothing as well. Every time I visited, my grandmother had a different pair of glasses on. Her original pair were never found. They had patients wandering the hallways often. Do NOT leave your grandparents or loved ones here.

Recently my 93 and 88 year old parents had a two month stay at Brookdale Cypress Station. Overall they were very satisfied with the care they received. The staff was friendly and helpful in every way. Even the general manager knew both my parents by name. I would certainly recommend them to anyone else needing assisted living care.