METHODIST RETIREMENT COMMUNITIES CREEKSIDE RETIREMENT COMMUNITY

I did a tour and I absolutely love it at Creekside. The third floor staff were very welcoming. I loved how much they were engaging with the residents and making them smile. The over all facility was very clean and positive. I definitely love the home feeling you get when you are there.

Great facility. My Dad was here for skilled nursing. The staff was wonderful and patient with my Dad and our family. The facility was always clean. Even the double rooms still felt private. Rehab staff, nusring and case manager did communicate well with our family. I would definitely recommend sending loved ones here if needed.

A star for the facility/building- it is very nice and clean except for that one time that the entire 2nd floor smells like sewage. The nurses are great personalities wise. However they could have been more observant to the patient health. I feel like to my husband's case they were not knowledgeable enough to what he is going through. (My husband have COPD, and was in creekside because he is needing rehab for his broken hip) overtime in his stay he developed congestive heart failure which he have to be admitted back to the hospital. The room he was in was not comfortable at all for him. We have reported and tried to plea to hope that something could be done. He did not have any sleep, which resulted to him to always be tired to participate to any therapy he have scheduled the next day. And nothing was done. He was instead given melatonin. (It still did not help). I have to bring some of my husband's medicine, (i was told from the beginning that medicine will be provided) one in particular is needing to be refrigerated, as I hand over the packet I verbally said that this needs to be refrigerated and it also states on the packet. By the time that I have to collect his things I was informed that the medicine was not stored in the refrigerator. And the biggest let down of all is that some personal items were stolen. Including cash, earbuds, gift card, and a nail file kit. Understandable these maybe small items. However I put my trust to this facility, the trust that they would take care of my husband, his personal being and belongings. The facility is also a permanent resident to some yet per my conversation with the person in charge he said " they cant be responsible for everything" This is a Very disappointing facility.