VALIENTE SENIOR LIVING

Update…. it is going on two years now that my mom has been at Valiente. My stepdad has been there for over a year and we are so very pleased. Malissa who is the Manager of the Care Givers is AMAZING. She is very organized and make sure that the caregivers are giving the best care to all of the residence. She also is very quick to respond if I ever have a question or concern. My Mom moved into Valiente Care Home 4 months ago. We have been very happy with the care she is being given, the cleanliness and the over all staff. This was a huge decision for our family to make. One that we did not take lightly and thought about for a very long time. As a family, we can truly say we have seen many changes in my mom since she became a resident. Positive changes. She is happy and has made some friends. The atmosphere is very family orientated. The facility is set up like a home and does not feel institutional at all. The meals are prepared with fresh ingredients, which is really nice. I am very happy that we made this decision. We feel like my mom is in a safe place and getting good care.

Warning to Families: Unresolved $4,000 Refund and Zero Communication I am writing this review to warn other families about the unethical business practices we have experienced with Valiente Senior Living and its owner, Sohail Syed. My father-in-law moved into this facility having prepaid for the full month plus the remaining days of his move-in month. Tragically and unexpectedly, he passed away just two weeks and one day after his move-in date. On the day of his death following the removal, the director at the time, Stephen Crowell, personally assured us that a refund of $4,000 for the unused days would be issued "very soon." That was several months ago. Since then, we have experienced a complete lack of integrity: * Broken Promises: We were initially told the owner, Sohail Syed, handles all refunds and that it would take "a few weeks." * Total Ghosting: After management changed hands, our dozen-plus calls and texts went completely ignored by Melissa Breazile and Mr. Syed. Even a handwritten note delivered to the facility went unacknowledged. * Legal Defiance: Our estate attorney has also reached out, and the facility continues to remain silent. Reading other reviews, it is clear we are not the only family being taken advantage of in this way. It appears Mr. Syed has no intention of honoring financial agreements or returning funds that rightfully belong to grieving families. If there are other families currently struggling to collect owed monies from this facility, I am interested in connecting to see if a group can be formed to pursue collective action. This is a predatory way to treat families during their most vulnerable moments. For those who have experienced the same treatment, please consider taking additional action—here are a few additional avenues to get the word out: * Texas Health and Human Services (HHSC): Since they regulate assisted living facilities, you can file a complaint regarding the facility's business practices. * Better Business Bureau (BBB): While not a legal entity, a formal complaint here often triggers a response from ownership to protect their public rating. * Texas Attorney General: You can file a consumer protection complaint regarding the withheld refund and the pattern of behavior identified in other reviews.

My mom has vascular dementia. With the recent death of my father, I decided to move my mom to be closer to us. We chose Valiente. The staff is wonderful! The home is exceptionally clean. The residents eat home cooked meals that are prepared right in front of anyone in the living area. My mom is being treated with love and kindness. I highly recommend this facility. Stephen manages it well and he is truly keeping our loved one safe at the end of life.