GOLDEN CREEK HEALTHCARE AND REHABILITATION CENTER

Caring staff, clean facility, and a warm atmosphere. Every time Concho Hearts Hospice walks in the door we’re greeted with a smile. You can tell the residents are genuinely cared for. Highly recommend!

My husband and I are extremely grateful for the outstanding care provided at this facility. During my father-in-law's two-month stay prior to his passing, the staff consistently demonstrated compassion and excellence. Their touching tribute when the funeral home arrived, lining the hall, raising their hands, and playing a song, was a meaningful experience for my husband.

My mother has been a resident at Golden Creek since June 27. Upon her arrival, it was agreed that her CNA would assist her with restroom visits every two hours. However, this practice ceased once she was moved to a different room. After a few months, I requested that they document her shower and bathroom times, to which they agreed. Unfortunately, they only followed through with the shower documentation. Yesterday, my mother called me, upset because she had soiled her diaper. It was then I discovered that they were not keeping track of her restroom visits. Later that night, a nurse informed me that my mother had developed a rash. Today, I visited the facility and provided them with a spreadsheet to document bathroom times. I emphasized that I don't mind how they document it, as long as it is done. My priority is ensuring my mother receives proper care. Regrettably, I have come to the conclusion that I need to find another facility, as Golden Creek refuses to document this crucial aspect of her care. It seems they are more concerned about potential repercussions for neglecting my mother's needs than maintaining accurate records. It's unbelievable that they would rather lose a patient than ensure proper documentation and care.