AVIR AT WALNUT SPRINGS

My mom always look nice and clean. She never seems stressed. The hall ways are always clean and so are the rooms. The staff there is amazing

Recently removed my MIL from here. She had been here for the past 4 years. We finally had enough of their excuses. If your loved one is there - please take photo’s with your phone and document or record all phone conversation’s for proof of mismanagement. MIL had a stroke and is a Dementia patient. One day after lunch she must have wrapped her bottom set of false teeth up in a napkin after lunch on her tray. Well they got thrown away. We asked them about getting her a replacement since it was on their watch. And we were told that upper management would not pay to get them replaced and they would adjust her to a soft food diet. Absolutely no responsibility or accountability. She had Covid 3 times and urinary tract infections way too many times over the years because she was left in her diaper’s too long. Especially around holiday’s when they were short staffed. When you call over there they do not even have an answering phone to leave a message. Her room did not have a functioning bathroom. We furnished the curtains and TV for her room. Her clothes closet was always a wreck. Doctor for the facility would only come thru about once every 6 months in person. His assistant would be the main contact and he would prescribe meds and treatment per consults with his assistant. Experienced problems in the scheduling of doctor’s office visit’s in which when my wife got to the doctor’s office at the same time as her mom was transported - - it was - - oh we don’t take patients with that kind of insurance. Shouldn’t the coordinator have confirmed everything the day before ? We started keeping a log this last year and taking pictures. There are a whole lot more things I would like to point out that need correction. I could write a small book about it all. There were a few individual’s that work there that really cared and to them we say thank you. There is a high employee turnover and a lowered occupancy at this facility which was just recently bought out. Go figure.

Seems like all the employees park in front of the building where the visitors would park rather than the sides where visitors can’t access the building without employee access. As a regular visitor it’s annoying arriving to see only handicap spaces or none like my visit yesterday. Seeing other visitors parking on the street as the perception is the employee parking is in the rear as with many businesses. The separate parking is for both employee and visitor safety. I don’t understand why this isn’t the case here at a medical facility. Other than that this is a wonderful facility with caring staff members. My father loves the staff and seeing their smiling faces.