THE WATERTON HEALTHCARE AND REHABILITATION

This place labels itself as a rehabilitation center and it is anything but! My mother broke both of her ankles and was put there after a brief stay at the hospital. They left her in diapers for hours at a time. They wouldn’t answer the call light. The nursing staff was rude and decided they were more qualified to determine her medications than the Dr that had her on them. When we advised we were filling a complaint, they retaliated by not replying, not answering her call light. They told us by TEXT that we had till midnight in a holiday to pick her up. They did not work with her on how to use a bedpan or transfer from bed to bedside potty. They literally said it was easier for THEM for her to have on a diaper. We picked her up today and she is Non weight bearing but they discharged her without a wheel chair being delivered or without anyone at home that can help change her. They are more just a nursing home and definitely should not be considered for rehabilitation. They are short staffed and short tempered. They are judge mental and unhelpful when families try to get information or point of care. Shannon Jones was considered a patient advocate and she was rude and unprofessional. The entire place should be audited and looked in to. Do not use them for your loved ones.

Waterton Healthcare & Rehabilitation is such a wonderful facility and has the best nursing team! The rooms are clean, spacious, and home-like, and the staff/management are amazing and easy to communicate with. I would encourage you to take a tour if you are looking for a placement for your family member. They treat you like part of the family. HIGHLY recommended!!

Great facility, best in Tyler area by far! The staff truly care and the leadership team are good local people that have a genuine desire to want to do the right thing and take care of the residents.