THE BUCKINGHAM

My mother's experience and our experience as a family on the whole in the SN facility was very good. There were some bad apples in the nursing dept and CNA"s, mostly on the third shift, however, the buckingham allows a family member to spend the night, my mother has 4 children so we all rotated shifts and mom was never alone at all. So I'm sure most nurses and staff may have been more attentive to us because we were always there. But that being said, let me mention a few true stand outs at this facility who's bedside manner and compassionate response and attitude helped my mother stay positive and motivated to go through all her therapy through out her 2 - 1/2 week stay. Nurses Brenda, Francisca, Ann, were top notch. The CNAs that my mom grew to be friends with were Candy and Augustin, two trully sweet and positive and always motivating. Absolutely amazing those two. The two stars were Joe and Stephanie her two therapists. Joe specifically was super patient, and the fact is he spoke Spanish made communication so much easier for my mother. He was extremely informative with all our family and instructed us on how to properly assist our mother at home. The worst part of the buckingham was the administration, sooo slow to respond to phone calls or emails, the social worker never calls back, we got them to respond only after involving the doctor and nurses. But even with the communication issues, all in all, mother had a positive experience. Thanks to all the people I mentioned, "the job of a caregiver is HARD, but it is only properly done if the individual providing care has a heart and compassion for the job". My mother said that.

DO NOT send your loved one to the SNF at the Buckingham. My father was sent there after being discharged from the hospital, and he left in worse shape than when he arrived. A family member was with him 24/7, and he still received unacceptable treatment. Response time from the nurses or CNAs was at least 15 minutes. They are filthy. They pour urinals out in the hand washing sink, and they do not change gloves while cleaning a patient. After cleaning up my dad, one of the CNAs used the same dirty gloves to pick up a toothpick that my father was using. She put it back on his bedside tray, and I had to tell her to throw it away. She also threw a soiled brief on the floor because the trashcan was not next to her. After four days in the Buckingham, my father tested positive for COVID. There were several other patients in that unit that also tested positive for COVID. When I asked some of the nursing staff if they were tested, they all said they were not. I have attached a picture of the dirty laundry and the trash that was left in my father’s room for more than two days. I have also attached a picture of mayonnaise that was left out in the dining room for at least 24 hours. The only reason I give one star is because of a couple of CNAs and nurses that actually seemed to care, and the physical therapists.

The registered nurses are good, but the nursing aids are terrible. They are mean and manhandle the patients. They are either asleep or on the phones when they are supposed to be watching the residents. When they are tending to the patients in their room, they are rough with them. They all have an accent so no one can understand what the aids say. The aids get mad when a patient does not follow their command, but the patient cannot understand what they are asked to do because they can't understand what is being asked!