THE HALLMARK

Do NOT trust this place. My 93 year old Grandmommy was a patient here and they let her almost die. They REFUSED to take her to the ER until our family threatened to sue them for malpractice. They finally took her and by the time she was there, she was almost dead. She was in desperate need of oxygen and proper medicine for a UTI that had almost become septic. I am INFURIATED with the lack of training, empathy and BRAINS this place has. They sure do have excuses though that's for sure. Please someone hold this place accountable and SHUT IT DOWN.

First of all, there is no option for an eighth of a star, and that will be given for them answering the phone. My experience at this facility has further shown me that this country has not moved forward from Racism. They have purposely found a way to segregate the wonderful people of the African-American community. In speaking with them, they did everything they could do, including lying to the client’s family to keep African Americans out. They will change the clinical outcome of the patient making it separate of what the hospital told them in order to get the patient to not be accepted just to keep the African-American population out. Of course they accept a few to make it look fair, but believe me, it is not. After further evaluating the situation I will be contacting the news because this has to stop. If they want to only admit Caucasian patients they need to put this place on a secluded island instead of here in Texas each person we talk to was rude, condescending and shift the blame instead of trying to accommodate our family. I had to inform my friends that suggested this place that definitely we won’t be a meeting. Our family member here after the way we were treated as I’m sure they’re happy with that since they didn’t want us there anyway, however, I believe they thought that they were dealing with lower socioeconomic individuals, which should not even be discriminated against. With that being said, if they are trying to emulate, excellent care by even using the name hallmark, they have failed. Actually, I really believe that the best recourse is to start getting signatures to get this place shut down. Please don’t admit your loved ones here.

The entire staff lied to me, my wife and my sister-in-law to our faces about both my father and mother in Law's cooperativeness and condition. To our faces they said everything was great, while we were at the facility and could have addressed any issues. Later they called and told us the patients were horrible and needed special isolation and expensive care. AVOID AT ALL COSTS - or they'll make you pay.