The Madison On Marsh

I attended for physical therapy following a hospital stay. The long term and senior care experiences may be different from this. For physical therapy and health care, they are minimally staffed. Their goal seems to be to run out your insurance days at minimal expense. My insurance would cover 14 days; suspiciously, they said people in my situation typically stay 14 days. Many staff are in a rush. I had nothing to do but spend 23 hours a day in my room. Most walking for exercise I just did on my own. I get more activity at home. No phone or two way communicator to staff from room. Not clear if they even have a nurse. No diagnostics if you get sick there - throw up once and they send you back to the hospital. Therapist is only available at erratic hours; he showed up for a 7:30 am session at 10 am. Hallway is loud with kids and olds talking loudly on their phones. Little effort to get me comfortable. Did not even offer me an extra pillow or blanket. In room TVs are like an iPad on a swivel. The Positives are acceptable food, vending machines. At least it is better than Carrara. Cigna insurance covered. Checked out of here and will talk to Cigna about using in-home visits.

I’ve had a good experience with this facility. The building is clean, and has a comfortable feel when you walk in. The food is actually good, there’s a nice variety and it always looks fresh and well-prepared. It’s one of the first places I’ve seen where people genuinely enjoy the meals. The rehab team has been great, too. They take their time, explain things, and really encourage progress without pushing too hard. We’ve seen steady improvements, and that has meant a lot. Overall, I would recommend this place to others.

Choosing a place for your parents is never easy. However, when I first walked into the Madison on Marsh, I felt a sense, a friendliness and family. I met with Maria, she was very helpful and worked with us to ensure that everyone knew of my mom‘s needs. I love Teresa. She comes every week and does mom‘s hair. She is so patient and kind. Mom does not have any special dietary needs, but she does have a lot of dislikes. Kevin was very kind to our family. He sat down with us and adjusted his menu to suit my Mom‘s wishes. I genuinely feel like the staff has made the effort to know of my mother’s presence and her needs. As a family, we are present and we ask questions. The staff has always done their best to keep us informed and give mom the best care.