THE MERIDIAN

My mother was in the independent living section for approximately 8-9 years. She was 1 of the many displaced after pipes burst. To move from an independent living to a 2 star motel was extremely difficult for my mom. The kitchen staff would prepare food at the Meridian facility, and bring it via car to the Inn! Food was ALWAYS cold. The Meridian was getting worse as years progressed. My moms cable NEVER worked properly...and I mean NEVER! I have copies of my countless complaints! What literally made me move her OUT was when she was in the rehabilitation side of the Meridian - she had bypass surgery. She had a bright yellow bracelet on her wrist that said "Fall Risk." Why did the nurse allow my 93 year old mother to bathe herself...with NO help? Nurse sat in my moms room as my mom is showering herself - of course with her shower chair. The man in charge actually visited my mom to make sure this occurred. He told me I should look at this as a learning experience. The rehabilitation side of The Meridian is the biggest excuse for a facility I have ever experienced. No one answers phones, no one knows if the patient has had meds, no one knows if and when the patient is to have a bath, there are no extra blankets, sheets, pillows, etc...IN A HOSPITAL. Mom is now thriving in a new facility.

Please reconsider leaving your loved ones in their care. The staff is egregious under qualified. The on staff social worker was unable to assist my family with routine matters, she seemingly had no more information or access to resources than the family. It’s imperative that an active social worker is placed in this position as they are crucial advocates for the disable and elderly! Not having a competent person on this position is the very first disservice. The staff, once they notice attentive family members seem to grow disengaged and fearful. They all lacked basic customer service etiquette and just seem to be going through the motions. Here are a couple of instances I experienced after this facility was recommended for my grandparent. She was primarily admitted for rehab and recovery after an amputation. However, the Wound Care team informed the family that they were only required to tend to her bedsore not her residual limb- leading to infection. The patient was often left soiled and crying. She never received certain requested equipment necessary to make sure she was comfortable and not in pain. Speaking of pain, they would forget to give her her medicine. On one a occasional the staff argued that she has been given her medication but quickly discovered the medicine in the pocket of a staff member. Other staff members were sure to inform us of how much her medication would sell for on the streets. one nurse sat at her station and even after pushing the call button you were required to walk to her. She seemed underwhelmed and uninterested. The nurse administrator did listen to our complaints but it seemed she was aware of a certain shift of people known for not completing their necessary task. All in all, this facility isn’t safe. Choose another faculty and always check on your loved ones it can mean life or death!

Nice facility but need to hire completely different staff. Nurses are rude and patients are not being taken care of properly at all. They are disregarding basic needs and this needs to be looked into immediately. They won’t answer the phone or help family members that are just trying to help. If you want your parent or family member to be taken care of properly, I would definitely look somewhere else.