THE PAVILION AT CREEKWOOD

WHERE DO I START THE FACILITY IS BEAUTIFUL BUT THE CARE HERE HORRIBLE THE NURSING STAFF DONT CARE ABOUT THE PATIENT THE NURSE KENNETH WAS NEVER HELPFUL TO MY DAD OR WHEN I ASKED FOR ASSISTANCE HE WAS BEHIND THE NURSES DESK ON HIS PHONE THE DAY OF DISCHARGE I WENT TO PICK UP MY DAD HE HAD IN A SOILED DIAPER HE HAS ON FOR 3 DAYS HE SMELLED FOUL HE WAS WORSE CONDITION THAN WHEN HE WENT IN THERE I BROUGHT HIM HOME AFTER HIM CRYING FOR HELP OF ABDOMINAL PAIN AND NO ONE LISTENING TO HIM AND HAD TO RUSH HIM BACK TO THE HOSPITAL WHERE HIS GALLBLADDER RUPTURED AND HAD TO HAVE EMERGENCY SURGERY I WOULD NEVER SEND ANYONE HERE

One night was one too many My mom was recovering from a bacterial UTI and was too weak to move back home. In addition, she contracted covid almost 6 weeks prior and was still testing positive. Because of that, her options were very limited for nursing homes who would accept her. I received a call in the morning from the Pavilion at Creekwood and they confirmed she would be arriving in the afternoon. She arrived at 4 PM. Despite it being a Friday, her room had not been stocked - there were no blankets, towels, hand towels, washcloths or hand soap. The bed had not been made. The gentleman who transported her from the hospital put the only sheet on the bed. She did not receive towels and a blanket until 8:30 PM. There was zero orientation. And the “food” she received certainly can’t make anyone feel better. The room was disgusting and had not been cleaned. More on this later. The air conditioner beside her bed was caked in filth, blowing directly on her. There was even a shopping bag left behind with trash and personal effects, proof the room hadn’t been cleaned or prepared. At my first visit, the receptionist reprimanded me for not following procedures instead of offering guidance. Her only help was a dismissive wave of the hand when I asked for directions. While I was moving stuff to her room, not one staff member acknowledged me in the halls and there certainly wasn’t any assistance. Most of the staff were on their personal phones or computers. Even the halls were disturbing. Residents were left to wander aimlessly with no stimulation or dignity. That still haunts me a year later. The paperwork I filled out allowed her to opt-in to manage her own medications. However Saturday morning, the nurse told my mom that she was not allowed to manage her own medications. Not only that, but the nurse actually yelled at her about this. When I arrived Saturday afternoon, her only trashcan was overflowing. As I removed the bag, I noticed there was feces inside the small bathroom trashcan. Obviously this is not an ideal situation if you’re recovering from a bacterial infection! If that’s what was visible, I can only imagine what wasn’t. This was the final straw. We then made the decision to leave. I made multiple trips moving her stuff out. It was less than 24 hours later and not a single staff member noticed. The real kicker is the final pass. I escorted my Mom on her walker, straight out the front door and didn’t look back. No one even noticed! When I called from home to say we checked out, the nurse said they had been looking everywhere for her. If that’s the case, why didn’t either of us receive a phone call? The staff seemed subpar at best. They were rude, unhelpful and indifferent. This place is hell on Earth. I cannot fathom living out my years in these conditions. If you have any shred of dignity for your loved ones or even your enemies, don’t send them here.

The place looks really clean.... It doesn't matter how things. Look, it's hell the doctor's a nurse's treat their patients. I've been up here every single day with my mother for over a week.And not once have I been impressed with any of them. Not just what I see with my mother, but what I see them with other patients. Most of them should not be in the medical field. The people who just assist! just helpers have a more bedside manner than anyone else.